On-line Help in Workspace Returns Error 404 When IIS 7.0 is Configured as the Web Server Component

On-line Help in Workspace Returns Error 404 When IIS 7.0 is Configured as the Web Server Component [ID 1302295.1]
		Modified 25-MAY-2011     Type PROBLEM     Status PUBLISHED

In this Document
  Symptoms
  Cause
  Solution
  References

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Applies to:

Hyperion Planning - Version: 11.1.2.0.00 and later   [Release: 11.1 and later ]
Microsoft Windows (32-bit)
Microsoft Windows x64 (64-bit)

Symptoms

If IIS 7.0 of Windows Server 2008 is used as a Web Server, the On-line help from Workspace is not accessible and produces 404 error.

Cause

This issue is caused by unpublished BUG 9918419 - CANNOT INSTALL SMARTVIEW VIA WORKSPACE WHEN WORKSPACE DEPLOYED IN IIS where the EPM System Configurator 11.1.2 does not create virtual applications properly.

Solution

This issue is addressed by Oracle EPM version 11.1.2.1.
If you are unable to apply Oracle EPM version 11.1.2.1 then please apply the following workaround steps:
1. In a windows command Prompt, execute the following command:
%EPM_ORACLE_HOME%\common\config\11.1.2.0\resources\iis\resources\create_virtual_dir.vbs 1 workspace/static %EPM_ORACLE_HOME%\common\epmstatic\wspace 2 0
This creates corresponding virtual directory in IIS.

2. In iisproxy.ini located under %MIDDLEWARE_HOME%\user_projects\domains\EPMSystem\VirtualHosts
, add the 'WLExcludePathOrMimeType' parameter on a new line  so that the entire line will look like this:
WLExcludePathOrMimeType=/workspace/static

3. In IIS Manger, select 'epmstatic' under Default Web Site.

4. Double-click on 'Handler Mapping' icon.

5. In the Actions pane, click Edit Feature Permissions and select/deselect the following items:
[x]Read
[ ]Scripts
[ ]Execute

6. Repeat Step 4 & 5 for workspace/static and workspace.
-workspace/static
[x]Read
[ ]Scripts
[ ]Execute

-workspace
[x]Read
[x]Scripts
[x]Execute

7. Restart IIS.

-- If Oracle EPM Planning is used, the additional steps below are required.

8. Download URL Rewrite Module for IIS 7.0 from Microsoft web site.

9. After installing the module, restart IIS to take effect.

10. Under Default Web Site, double-click on URL Rewrite icon.

11. In Actions pane, click on Add Rule(s).

12. Select Blank rule and then give it the following information:
[Match URL]
- Name: (anything meaningful)
- Requested URL: Matches the pattern
- Using: Regular Expressions
- Pattern: HyperionPlanning/help(.+html{0,1})

[Action]
- Redirect
- Redirect UL: epmstatic/planning/docs/{R:1}
- Append query string: deselect
- Redirect type: Permanent (301)

13. Click on Apply to save change.