EPM 11.1.2 Workspace Help Content is not Accessible [ID 1272659.1]

EPM 11.1.2 Workspace Help Content is not Accessible [ID 1272659.1]
		Modified 20-DEC-2010     Type PROBLEM     Status PUBLISHED

In this Document
  Symptoms
  Cause
  Solution
  References

---

Applies to:

Hyperion Financial Management - Version: 11.1.2.0.00 and later   [Release: 11.1 and later ]
Information in this document applies to any platform.

Symptoms

EPM 11.1.2 Workspace cannot display Help content when IIS is used for the web server instead of Oracle HTTP Server.

Cause

The issue is caused by the static content which is not configured correctly in IIS.

Solution

The following workaround can be used:

1. Create workspace/static virtual directory manually with the following steps:
a). Execute "%EPM_ORACLE_HOME%\common\config\11.1.2.0\resources\iis\resources\create_virtual_dir.vbs 1 workspace/static %EPM_ORACLE_HOME%\common\epmstatic\wspace 2 0" command to create corresponding virtual directory in IIS.
b). Edit MIDDLEWARE_HOME\user_projects\domains\EPMSystem\VirtualHosts\iisproxy.ini - add "WLExcludePathOrMimeType=/workspace/static" line in the end (or add /workspace/static if you already have such directive).

2. Go to IIS Manager, find epmstatic and workspace/static virtual directories, go to the properties, change Execute Permissions from "Scripts and Executables" to "None"