Unable to log into Hyperion Strategic Finance

Unable to log into Hyperion Strategic Finance [ID 1249096.1]
		Modified 28-APR-2011     Type PROBLEM     Status PUBLISHED

In this Document
  Symptoms
  Changes
  Cause
  Solution
  References

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Applies to:

Hyperion Strategic Finance - Version: 11.1.2.0.00 and later   [Release: 11.1 and later ]
Information in this document applies to any platform.

Symptoms

Admin user cannot log into HSF after a new installation.  Error says the user does not have the proper credentials.

Changes

New installation.

Cause

The registry setting for HSFService was missing the HubInstanceID.

While retrieving the HSF ApplicationID (aka HubInstanceID) from EPM Registry,   HSF compares a non-qualified host name to Registry's qualified host names and  they do not match. This leads to an empty ApplicationID and the inability to  retrieve Roles from Shared Services.

Solution

1.  Apply patach 02.

2. If step 1 does not fix the issue then use the workaround to make an adjustment to the registry. Pointing to the HubInstanceID and adding a new Dword for the HsfService: OverrideHyperionREpository with a value of 1, will allow users to access HSF.

(Case matters)

3.  Go to HKEY_Local_Machine/Software/Hyperion/HSF Service/Authentication
     Look for the HubInstanceID attribute in the right hand pane.
     Make sure this HubInstanceID is point to the HSF Server Host:

     HSF:HSFServer_<Unqualified HSF Server Host Name>

4.  Under HKEY_Local_Machine/Software/Hyperion/HSF Service folder, create a new DWORD

     Right click on the right hand pane and select New.
     Select DWORD
     Type: OverrideHyperionRegistry  for the new DWORD name.
     Give this a Decimal Value of (1)