Error: "Communication error with server. Callback failed for data entry page" when opening a Planning Web Form with member of Text Type

Error: "Communication error with server. Callback failed for data entry page" when opening a Planning Web Form with member of Text Type [ID 1392689.1]
Modified 31-JAN-2012 Type PROBLEM Status PUBLISHED
In this Document
Symptoms
Changes
Cause
Solution
References

Applies to:

Hyperion Planning - Version: 11.1.2.1.101 to 11.1.2.1.101 - Release: 11.1 to 11.1
Information in this document applies to any platform.
Symptoms

When attempting to open a Planning web form which includes member of type Text that has a value of '0', the following error occurs.

ERROR
-----------------------
! Communication error with server. Callback failed for data entry page.
[object Error]
Changes

Planning PSU 11.1.2.1.101 has been installed
Cause


There is a problem in the software code in the jsp file: EnterData_Inner.jsp which is executed when opening a Planning webform.

The execution fails because of a missing record for the '0' value in the HSP_TEXT_CELL_VALUE table.

The issue was reported in an unpublished Bug 13564186 - "communication error with server" error while opening data forms -11.1.2.1.101.
Solution


To resolve this issue, you should download PSE 13588588 from My Oracle Support (Patches & Updates section) and install it following the instructions provided in the PSE readme file.

This PSE is a merge patch that is installed on top of PSU 11.1.2.1.101.
References


Related
Products
Middleware > Enterprise Performance Management > Planning > Hyperion Planning
Keywords
CALLBACK; COMMUNICATION ERROR; HYPERION PLANNING; MEMBER; WEBFORM

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