Users cannot access HFM Application from Workspace on 64 bit machines

Users cannot access HFM Application from Workspace on 64 bit machines [ID 796532.1]
		Modified 29-NOV-2010     Type PROBLEM     Status PUBLISHED

In this Document
  Symptoms
  Cause
  Solution

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Applies to:

Hyperion Financial Management - Version: 11.1.1.0.00 to 11.1.1.3.00 - Release: 11.1 to 11.1
Information in this document applies to any platform.

Symptoms

Users cannot access HFM web from Workspace. The resulting error is as follows:

"http://<MACHINENAME-64BIT>:19000/hfmGlobalWorkspaceNav/bpm/conf/HfmConfig.xml."

When users try to use the direct link to HFM (http://<MACHINENAME-64BIT>/hfm), they get:

"Page cannot be displayed error 500."

HFM x64 Bit and FDM x32 Bit are installed in the same machine where IIS is running.

Cause

This problem may occur when one of the following conditions is true: 

1. You install only the 32-bit version of ASP.NET 2.0 on a 64-bit computer where Microsoft Internet Information Services (IIS) is already configured to run in Microsoft Windows on Windows 64 (WOW64) mode. 

2. You uninstall the 64-bit version of ASP.NET 2.0 before you install the 32-bit version of ASP.NET 2.0

Since FDM was installed after HFM x64 Bits, during its installation, FDM also install ASP.Net 32-bit version as resulting that IIS is operating in native mode instead of WOW64.
WOW64 stands for Windows in Windows64 bit.

Solution

The solution should be to uninstall ASP.Net 2.0 version 32 bit, reinstall 64 bits version and then switch to WOW64 mode.
To resolve this problem, follow these steps:

1. If you already installed the 32-bit version of ASP.NET 2.0 on the computer, run the following     command to uninstall the 32-bit version of ASP.NET 2.0:
Framework\v2.0.50727\aspnet_regiis -u 

2. Run the following command to switch IIS to run in native mode:
cscript DriveLetter:\inetpub\AdminScripts\adsutil.vbs set w3svc/AppPools/Enable32BitAppOnWin64 0

3. Run the following command to install the 64-bit version of ASP.NET 2.0:
Framework64\v2.0.50727\aspnet_regiis -i

4. Run the following command to switch IIS to run in WOW64 mode:
cscript DriveLetter:\inetpub\AdminScripts\adsutil.vbs set w3svc/AppPools/Enable32BitAppOnWin64 1

Note: The information in this article applies only to 64-bit computers that are running the 32-bit version of ASP.NET 2.0 and IIS in WOW64 mode. Additionally, the following steps configure the computer to run the 32-bit version of ASP.NET 2.0 and IIS in WOW64 mode