The FRSetupPrintServer.cmd Script Does Not Create Financial Reporting Print Service

The FRSetupPrintServer.cmd Script Does Not Create Financial Reporting Print Service [ID 1349389.1]
		Modified 18-AUG-2011     Type PROBLEM     Status PUBLISHED

In this Document
  Symptoms
  Changes
  Cause
  Solution

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Applies to:

Hyperion BI+ - Version: 11.1.2.1.000 and later   [Release: 11.1 and later ]
Information in this document applies to any platform.

Symptoms

1. In a new 11.1.2.1 setup, you're running the <FinancialReportingStudio_home>\install\bin\FRSetupPrintServer.cmd, but it does not create Financial Reporting Print Service in the Windows Services panel.  The HRPrinter1, HRPrinter2, HRPrinter3, HRPrinter4 and HRPrinter5 queues aren't created either (in Windows Printers and Faxes).

2. You see the error "Unable to authenticate user" in <FinancialReportingStudio_Home>\products\financialreporting\install\logs\frprint-config--H##.M#.S##.log file.

3. When trying to sign into Financial Reporting Studio using an SSL link, you receive the error "You are not authorized to use this functionality. Contact your administrator".

4. You see the following error in the <Oracle_Home>\Middleware\EPMSystem11R1\diagnostics\logs\FinancialReporting.log file.

"javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target"

Changes

In the <FinancialReportingStudio_home>\install\bin\FRSetupPrintServer.properties file, the default paramater "FRWebServer=http://server:port" has been changed to use an SSL port as follows.

FRWebServer=https://server:SSL_port#

Cause

The SSL certificate necessary for Financial Reporting Studio is missing.

Solution

Copy and paste your SSL certificate to the keystore delivered with the Financial Reporting Studio installation in <FinancialReportingStudio_home>\common\JRE\Sun\1.6.0\lib\security folder